Frequently Asked Questions

Vivi Nova 2.8ml Tank

Vivi Nova 2.8ml Tank - Filling

These are the steps to fill the Vivi Nova 2.8ml Tank;

1) First remove the top cap (including mouthpiece) by unscrewing in an anti-clockwise direction.

Take Care: Observe seals and remove any dirt, hairs or other debris.

3) Replace the top cap (taking care as described in point 1 and also below) and then the final step is to place a piece of tissue paper over the threaded end and give a sharp blow through from the mouthpiece end.
This removes any liquid that may have managed to accumulate in the centre hole as you do not want this to get into your device.

Take Care with threads: When bringing items together that have threads - back them up in reverse direction until they engage properly, before turning in correct direction to tighten. This will reduce the possibility of cross threading.

Important Note: If this is the first time you are filling your Vivi- wait a few minutes for the juice to soak up and prime the coil. Make a cup of tea or coffee, perhaps something a little stronger, or just chill - but give it a few minutes before using it. We know it's hard, but resist the temptation and your patience will be rewarded :) If you don't do this, you may experience some 'dry hits'.

That's it, your Vivi Nova 2.8ml Tank is filled and ready for use. Please note that you may need to wait a few minutes for the liquid to soak into the wicks and reach the coils